United Way of Lancaster is looking for a Diversion Resource Navigator in Berks County to join our PA 211 East team. United Way for over 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.
About 211
Pennsylvania 211 East is a free, confidential, non-emergency, comprehensive information and referral service that connects Berks and Lancaster County residents with the health and human services they need.
About The Position
This position is responsible for providing information, referral and prescreening for Berks County Housing programs. Exceptional customer service and accurate data recording is essential in this position, while acting in accordance with our values, vision, and mission. This position is full-time and will be in person and traveling to sites. Must be flexible with the scheduled hours.
Responsibilities
- Help to implement diversion programs, ensuring compliance with policies, procedures, and legal requirements
- Track program capacity, participant progress, and service utilization
- Point of contact for referrals
- Conduct intake assessments to identify participant needs, risks, and strengths
- Develop individual diversion plans and connect participants to appropriate services
- Maintain regular contact with participants to monitor progress, address barriers,
and encourage engagement - Provide training and presentations to staff and partners about diversion program
- goals, eligibility, and processes
- Maintain accurate, confidential case records and documentation
- Track program outcomes and prepare reporting for internal leadership
- Use data to identify trends, improve program effectiveness, and support grant
reporting - Use de-escalation techniques and trauma-informed practices
Qualifications
- High School Diploma or GED required
- Degree in Social Work or equivalent experience preferred
- Bilingual in Spanish and English required
- Valid Driver’s License is required
- Reliable transportation required
- Travel between Berks County locations required
- Clearances are required with relevance to the position
Employment
This is a full-time hourly, non-exempt position. The pay rate for this position is $22/hour.
The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of incumbents.
All United Way of Lancaster County employees are employed at will.
United way of Lancaster County is an Equal Opportunity Employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.
How to Apply
Please send your resume to btice@uwlanc.org. No phone calls please.
